FAQ
Frequently Asked Questions
Practical information on choosing your machine, delivery, packages and after-sales support.
Do you deliver Australia-wide?
MXG can arrange Australia-wide delivery. Selected models and locations may qualify for free delivery within a specified kilometre range. Please contact MXG with your model and postcode to confirm eligibility and the applicable free-delivery distance.
For other locations, send your postcode and site-access details for a freight quote. Timing depends on stock, your location and transport availability.
Which machine is right for my job?
Tell us your typical jobs, access width, digging requirements and preferred attachments. Our team can help you compare suitable MXG models and configurations.
Can I buy a machine with a trailer and attachments?
Yes. Explore our machine and trailer packages, or ask about a combination suited to your work. Included attachments, ramps and pricing depend on the selected package and your written quote.
Can you help with equipment finance?
We can direct you to our equipment finance enquiry process. Finance is subject to the lender’s assessment, approval and terms. Request a current equipment quote to get started.
What warranty comes with my machine?
Selected models include:
- 1-year replacement full parts warranty.
- 2-year engine warranty covered by the engine supplier.
- 3-year / 5,000-hour warranty on main hydraulic parts, whichever comes first.
Coverage applies to selected models. Please refer to your written quote and applicable warranty terms for eligibility, exclusions and the claim process.
How do I order spare parts or compatible attachments?
Email your machine model, serial number and clear photos of the part or attachment connection. Our team will help confirm compatibility, pricing and availability before you order.
How do I get after-sales support or a manual?
Start by emailing info@mxg.com.au with your model, serial number and clear photos or a short video. You can also call after-sales on 03 7057 1301 or visit our Manuals page for available documents.
Can I inspect a machine before buying?
Visit MXG at 161 Canterbury Road, Kilsyth VIC 3137. We are open Monday–Friday, 9:30 AM–5:00 PM, with weekend visits by appointment. Contact us before travelling to confirm the model you want to see.
Have a question?
For questions about machines, attachments, delivery or after-sales support, contact the MXG team.
